The best AI receptionist for HVAC companies (2026)
We make one of these, Doparoot, so yes, we are biased. This is what we would actually tell hvac companies on the phone, including when the answer is somebody else’s product.
Short version
HVAC calls spike exactly when you are busiest and arrive in the evening. The right tool tells "no heat, elderly at home" from "quote for a new system" and treats them differently.
- Large shop on ServiceTitan: its AI Voice Agent, or Avoca or Sameday.
- Need bookings written into Jobber or Housecall Pro: its built-in AI.
- Small shop, no software you love: Doparoot (ours).
- Cheapest: a self-serve AI like Rosie.
At a glance
| Best for | How it charges | Who answers | |
|---|---|---|---|
| Doparoot (ours) | Small HVAC shops that want it built around their own emergency rules | $497 USD/month, plus call minutes passed through at cost. Month to month. | AI, with a hand-off to you the moment a caller asks for a person |
| ServiceTitan AI Voice Agent | Multi-truck shops already on ServiceTitan phones | Usage based; their FAQ says every call is billable | AI, escalating to live agents |
| Sameday | Established trade shops wanting a trade-specific tool wired into their software | Monthly tiers with a minute allowance | AI built for trades |
| Housecall Pro CSR AI | Shops already running on Housecall Pro | Quote, on top of a Housecall Pro plan | AI, with an option to hand to Housecall Pro’s own live reps |
| Jobber Receptionist | Shops already running on Jobber | Add-on to a Jobber plan, priced by conversation | AI inside Jobber; routes emergencies to your team |
| Rosie | Cheap after-hours and overflow cover for a small shop | Flat monthly tiers with a minute allowance | AI only; transfers go to your own staff on higher plans |
Features checked October 2026 on each company’s own site. We don’t print other people’s prices because they change; each name links to theirs.
What the phone problem actually looks like
ServiceTitan’s own platform data for residential HVAC shows 14.1% of inbound calls arriving outside business hours in June, against 9.8% in October, with the biggest surge between 5 and 9pm (source). Invoca’s 2026 report put HVAC calls going unanswered at between 35% and 50%.
No heat and no cooling are urgent. Tune-ups and replacement quotes are not. Treating them the same wastes the evening or loses the job.
The one question that decides it
Can it tell “no heat, elderly at home” from “quote for a new system”, and act differently on each?
The options
DoparootOurs
We build it around your rules: where you work, what you will and will not take, what counts as an emergency, which slots you will drive to. Then we test it on your real calls before it goes live. Missed calls get a text back, and every call ends up written on your phone. It is not the cheapest, and it books into the calendar in your Doparoot app rather than straight into Jobber, ServiceTitan or Housecall Pro.
ServiceTitan AI Voice Agent
The obvious choice if you already run ServiceTitan phones: books, reschedules, recognises memberships, Spanish, escalates to live agents.
Sameday
Trade-specific AI for established shops, wired into ServiceTitan, Jobber and Housecall Pro.
Housecall Pro CSR AI
If you need bookings written straight into this software, its own receptionist does that. You set it up and tune it yourself.
Jobber Receptionist
If you need bookings written straight into this software, its own receptionist does that. You set it up and tune it yourself.
Rosie
Cheap self-serve answering for after hours. Size the plan for July, not October.
When Doparoot is the wrong choice
Multi-truck shops with a CSR team should look at ServiceTitan’s own agent or a trade platform. We are built for the shop where the owner is still the one answering.
Our pick
Owner-run HVAC company: Doparoot, with your no-heat and no-cooling rules written in. Multi-truck shop with CSRs on ServiceTitan: theirs, or Sameday.
Questions
What is the best AI receptionist for HVAC?
For ServiceTitan shops, its AI Voice Agent. For small shops on Jobber or Housecall Pro, the built-in AI. For an owner-run shop that wants it built and tested for them, Doparoot.
When do HVAC companies get the most after-hours calls?
ServiceTitan’s residential HVAC data shows after-hours share peaking in summer, around 14% in June, with the biggest daily surge between 5 and 9pm.
Can an AI receptionist handle a no-heat emergency?
It can recognise it and transfer to you or your on-call tech, if it was set up with those rules. Test it before winter.
Hear ours before you decide
Ring (888) 565-4959 and our AI answers. Ask it something awkward, ask for a human, ask what it costs. Then you will know more than any comparison page can tell you, including this one.
See what’s included